Disputes and false positives

The principle

Screening and matching produce possible correspondences for professional review. A name similarity is not an identification; a Gazette notice is not a registered change; absence of a record in platform-loaded datasets is not evidence of absence. If a result about you looks wrong, you can challenge it.

Sanctions / PEP screening results

1. Tell the professional handling your matter, or write to operator to complete, quoting the report reference.
2. Provide identifiers that distinguish you (date of birth, nationality, documents). The match-resolution record is re-examined by a person.
3. The outcome (no match / possible / confirmed, with the resolution reasoning) is recorded and communicated to you. Where a list entry itself is wrong, delisting requests go to the listing authority — we will tell you which one.

Credit-file entries

Your file and its full access log are visible to you in your account. Disputing an entry marks it disputed pending the contributing institution’s substantiation; unsubstantiated entries are corrected. Withdrawal of consent stops future queries under that consent reference.

Name-history and identity-continuity results

Where records conflict or identifiers do not correspond, the outcome says so and no link is asserted. Corrections to civil-status records themselves are a matter for the Civil Status Division; the platform will re-verify on updated extracts.

Timescales

Acknowledgement within 3 working days; substantive response within 15 working days; urgent transaction-blocking cases prioritised.